Frequently Asked Questions

An Independent Patient Advocate is a professional who uses their knowledge and experience to help people navigate and understand the healthcare system, obtain and access the care they need, and make the best healthcare-related decisions for themselves and their loved ones. Patient Advocates can provide support, guidance, education, resources, planning tools, and care coordination services. Patient Advocates are able to collaborate with you and your healthcare team, but we do not replace your healthcare provider. We do not provide medical care or medical advice.

Some Advocates work for hospitals and insurance companies. They can provide many helpful services, however they are ultimately paid by the company that employs them, and therefore they may be limited in the information and services they can provide. At Magnolia Patient Advocates, we are Independent Patient Advocates. That means that we work for YOU and only you, not a hospital or insurance company. We are able to tailor our services to support your needs.

No, we do not make decisions for our clients, but we will provide all the support that we can. Our goal is to provide education, resources, and support so that you will have all the information you need to make the best decision for yourself and your family.

As Patient Advocates, we do not provide hands-on nursing care, medical care, medical advice, legal advice, or financial advice. We would be very happy to help you find the right professionals to provide the nursing care, medical care, medical advice, legal advice, or financial advice you need.

We deeply value our clients’ privacy and trust, so we will make every effort to protect your private health information in compliance with HIPAA standards. For more information about how we protect your private information on this website, please read our Privacy Policy.

One of the ways that we protect our clients’ sensitive health information is by using a secure, HIPAA-compliant Client Portal to communicate and store private health information. To learn more about our Client Portal, click here.

Yes. We are committed to following the Code of Ethics for Patient & Health Care Advocates.

At this time, Independent Patient Advocate services are not covered or reimbursed by health insurance plans. We accept payment by credit card, debit card, ACH bank transfer, check, or cash.

We provide services in person, by phone, or by video conference, depending on your preference, your geographical location, and current COVID-19 restrictions.

In-Person Services: We are based in Gwinnett County near Atlanta, Georgia. We will travel to the Atlanta metropolitan area, Gainesville, Athens, and some other areas in Northeast Georgia. Travel fees may apply.

Virtual Services: We provide services virtually by phone or by video conference to clients locally and across the USA.