Privacy Policy

Magnolia Patient Advocates, LLC (“we”, “us”, “our”, “Company”, “Magnolia Patient Advocates”) respects your right to privacy. This Privacy Policy (“Policy”) will help you understand how we collect and use personal information from those who visit our website or make use of our online facilities and services, and what we will and will not do with the information we collect. Our Policy has been designed and created to assure those affiliated with Magnolia Patient Advocates of our commitment and realization of our obligation not only to meet, but to exceed, most existing privacy standards.

We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page. If at any point in time, Magnolia Patient Advocates decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether to permit the use of their information in this separate manner.

This Policy applies to Magnolia Patient Advocates, LLC, and it governs any and all data collection and usage by us. Through the use of our website, https://magnoliapatientadvocates.com (“Site”), you are therefore consenting to the data collection procedures expressed in this Policy.

Please note that this Policy does not govern the collection and use of information by companies that Magnolia Patient Advocates, LLC, does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be sure to review that website’s privacy policy before providing the site with information. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent to better understand the way in which websites collect, use, and share your information.

Specifically, this Policy will inform you of the following:

  1. What personally identifiable information is collected from you through our website;

  2. Why we collect personally identifiable information and the legal basis for such collection;

  3. How we use the collected information and with whom it may be shared;

  4. The security procedures in place to protect the misuse of your information; and

  5. What choices are available to you regarding the use of your data.

 

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

  • Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  • Log files track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  • Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

In addition, when you fill out a contact request form, make a purchase or payment, or attempt to make a purchase or payment through the Site, we collect certain information from you. This information includes your name, billing address, shipping address, email address, and phone number.  We refer to this information as “Order Information”. Magnolia Patient Advocates, LLC, does not store your credit card information. We use payment processors that use encryption to protect your sensitive information. For more information about our payment processors’ privacy policies, visit https://stripe.com/privacy and https://www.intuit.com/privacy.

 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

If you enroll in our HIPAA-compliant Client Portal, we may store records there that contain your Protected Health Information (“PHI”). We may also communicate with you using secure messaging in the Client Portal. Please rest assured that we will only collect PHI that you knowingly and willingly provide to us, and we will only use the PHI stored in the Client Portal to provide our Services to you. Your PHI will only be accessed by representatives of Magnolia Patient Advocates in accordance to their role, their responsibilities, the Services that we are providing to you, and/or any lawful requests or legal processes. Your PHI will be shared with members of your healthcare team only with your consent. Our Client Portal is supported by SuiteDash, and this enables us to provide a high level of data security and privacy. Here is information about their Privacy Policy (https://suitedash.com/privacy-policy/), Terms of Service (https://suitedash.com/terms-of-service/), and Security Overview (https://suitedash.com/security-overview/).

 

Why Do We Collect and Use Your Personal Information?

We may collect and use your data for several reasons:

  • To communicate with you;

  • To better understand your needs and provide you with the services you have requested;

  • To fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations);

  • To fulfill our legitimate interest in improving our services and products;

  • To enroll you in our HIPAA-compliant Client Portal;

  • To send you promotional emails containing information we think you may like or advertising relating to our products or services, when we have your consent to do so;

  • To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;

  • To help us screen for potential risk and fraud;

  • To improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

The Site uses various third-party social media features including, but not limited to, Instagram, Facebook, LinkedIn and other interactive programs. These may collect your IP address and require cookies to work properly. These services are governed by the privacy policies of the providers and are not within our control.

 

How Long Do We Keep Your Information?

The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be determined based upon the following criteria:

  • The length of time your personal information remains relevant;

  • The length of time it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations;

  • Any limitation periods within which claims might be made;

  • Any retention periods prescribed by law or recommended by regulators, professional bodies or associations;

  • The type of contract we have with you;

  • The existence of your consent;

  • Our legitimate interest in keeping such information as stated in this Policy.

Sharing Your Personal Information

Magnolia Patient Advocates, LLC, does not sell, rent, or lease any of its customer lists and/or names to any third parties.

We may use or share your Personal Information under the following circumstances:

  • As appropriate when you have provided consent;

  • As necessary to provide services or products you have ordered or requested;

  • In other ways described in this Policy or to which you have otherwise consented;

  • When combined with other information in such a way that your identity cannot reasonably be determined;

  • To process online orders and payments -- For example, we use Stripe as our Payment Processor; You can read more about how Stripe uses your Personal Information here:  https://stripe.com/privacy;

  • To enroll you in our HIPAA-compliant Client Portal, which is supported by SuiteDash; You can read more about how SuiteDash uses your Personal Information here: https://suitedash.com/privacy-policy/;

  • We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/;  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout;

  • To comply with laws and/or to respond to lawful requests and legal processes;

  • As necessary to enforce our agreements, policies, and Terms of Service;

  • As necessary to maintain, safeguard, and preserve all the rights and property of Magnolia Patient Advocates, LLC;

  • When we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets, including any merger, financing, acquisition, or bankruptcy transaction or proceeding.

 

Protecting Your Information

Magnolia Patient Advocates, LLC, takes precautions to protect your information. When you submit sensitive information via the Site, your information is protected both online and offline. Wherever you enter sensitive information (such as credit card numbers), that information is encrypted and transmitted to our Payment Processor in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the webpage.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

The Company also uses Secure Socket Layer (SSL) for authentication and private communications to build clients’ trust and confidence in the Site by providing simple and secure access and communication of credit card and Personal Information.

 

Non-Marketing Purposes

Magnolia Patient Advocates, LLC, greatly values your privacy. We maintain and reserve the right to contact you if needed for non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in our products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a notice.

 

Children Under the Age of 13

Magnolia Patient Advocates, LLC’s website is not directed to, and does not knowingly collect personal identifiable information from, children under the age of thirteen (13) without the consent and participation of their parent or legal guardian. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

 

Unsubscribe or Opt-Out

All users and visitors to our website have the option to discontinue receiving email or newsletter communications from us. To discontinue or unsubscribe from our website and/or Client Portal, please send an email that you wish to unsubscribe to info@magnoliapatientadvocates.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that specific website to unsubscribe or opt-out. Magnolia Patient Advocates, LLC, will continue to adhere to this Policy with respect to any Personal Information previously collected.

 

Acceptance of Terms

By using this Site, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our website. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you agree and accept such changes.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, would like to obtain more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at info@magnoliapatientadvocates.com.